Class Enrollment

LMS Deep Dive: Performance Metrics
Date/Time:	Thu 1/15/2026 from 8:30 PM to 12:30 PM
Location:	DHLA Administration Building
Class Price:	$400.00
Notes:	This in-person class is held in our administration building at 601 N. Broadway, 4th floor

This 4-hour, in-person course focuses on the concepts and practices of using performance data to understand and manage processes. Participants will take a closer look at the five steps involved in the effective use of performance metrics (understand the process, collect and select metrics, establish a baseline and set a target, make the metrics visible and transparent, establish a routine of reviewing the metrics and taking action) and practice skills beneficial in each step.

Key Concepts:  value diamond and scorecards, leading and lagging indicators, targets and baselines, types of data, data quality, PDSA, introduction to data visualization, transparency, culture of improvement.